Field Service Engineer Palo Alto CA

Location

CA, Palo Alto, CA

Type

Full Time

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Convergent Dental has developed and launched Solea, a dental laser that can cut tissue in the oral cavity without anesthesia. Solea has quickly become the #1 hard and soft tissue laser in dentistry. This is an exciting time to join our amazing team. With our innovative technology we are looking to change the world of dentistry for dentists and their patients.  

Job Summary
We are seeking a skilled Field Service Engineer based in Palo Alto, CA. to join our team. In this role, you will provide technical support either over the phone or by travelling to customer locations where you will diagnose and repair their existing laser, install new hardware or parts and provide maintenance services as needed. The ideal candidate is friendly, reliable, and has the technical skills to get the job done. Client satisfaction is a top priority. This job typically requires 100% travel.

In this position you matter. This role fills a critical need and contributes significantly toward our company’s success.

Responsibilities: 
  • Perform technical assignments to install, modify, and repair our laser based Dental Systems
  • Troubleshoot and repair of equipment both in-house and at customer sites after analyzing mechanical, electrical and software failures. 
  • Disassemble malfunctioning dental devices and use standardized testing procedures; examine and test mechanisms for defects.
  • Replace or repair defective parts; may require modification or replacement components.
  • Reassembles dental devices or equipment and tests assembly for conformance to specifications.
  • Maintain an inventory of materials, including electrical, mechanical, and optical components for in field servicing of customer devices.
  • Inspect devices and test equipment periodically and adjust calibration to ensure functioning within specified standards.
  • Complete in a timely manner, standard equipment documentation and reports necessary for FDA compliance.
  • Provide customers with timely and accurate technical information in a positive and straight forward manner.
  • When needed provide training to dental office staff on the set up and maintenance of the dental laser.

Qualifications: 
  • High school diploma/GED
  • Previous experience in a Field Service capacity, a minimum of 3 years experience solving problems with computer hardware, software and medical devices preferred
  • Basic knowledge of electro-mechanical systems (lasers and optics valued)
  • ASEE or equivalent technical education
  • Excellent problem-solving skills and attention to detail
  • Excellent customer service skills
  • Able to work independently
  • Physical ability to stand and sit for extended periods and lift and maneuver heavy objects weighing up to 50 lbs.
  • May require after hours telephone support or on-call availability
  • MS Office Suite experience required
  • Experience in Dental or Medical practices reliant on advance technologies a plus
  • Valid driver’s license and clean driving record
  • Ability to travel where needed, depending on location could be by car or plane
Benefits/Perks
  • Flexible Scheduling
  • Competitive Compensation & benefits
  • Career Advancement Opportunities
Convergent Dental is committed to developing a diverse and talented team. All candidates are encouraged to apply.  If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to inquire and/or apply.

Convergent Dental is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Disclaimer for Recruitment Agencies
Convergent Dental, Inc. does not accept unsolicited resumes from recruiters or employment agencies in response to our Careers page or any job posting or social media post. Convergent Dental, Inc. will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Convergent Dental, Inc. explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes received, including those submitted to hiring managers, are deemed to be the property of Convergent Dental, Inc.
Compensation: $65,000.00 - $70,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.convergentdental.com

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.